- Reference Number : REFS/008563
- Directorate : BRANCH: CORPORATE MANAGEMENT
- Number of Posts : 1
- Package : R 733 257.00 per annum (all-inclusive salary package) Level 11
- Enquiries : Mr. O. Baloyi (011) 689 4648
Matric/Grade 12 plus a recognized NQF 6 qualification in Commerce or related field. 3-5 years’ experience in client care/satisfaction. Experience in customer relationship management internally and externally.
Participation in the activities of the Business Unit CRM Practitioners, Team Leaders within the designated portfolio/Account. Generate early warning of new opportunities: By combining real-time customer tracking with historical analysis, e-Gov can predict certain customer behaviours before they occur and generate an alert to the e-Gov Management. Development of process metrics for Business Units: Monitor the current status of all processes, including what activities are adhering to standards, policies and procedures. Data analysis. Establish, build up and maintain relationships with relevant stakeholders and service providers, to ensure maximum value for the e-Gov. Setting Service Standards: Enforcement of standards, policies, and procedures across the organization. Creation of single point of contact for a specific process and can track responsibility along a process. Bring together employees from separate units and cross organizational silos; Assist e-Gov to become organizationally aligned around the customer and build interfaces to the customer across the value chain. Conduct comprehensive customer satisfaction surveys to gauge customer perceptions of e-Gov service delivery levels. Determine which appropriate customers to target and serve. Creation and maintenance of the e-Gov customer database. Conduct data analysis, trend and trend analysis to enable GSS BU’ to proactively respond to service delivery issues before these become problems. Monitoring of customer interactions to ensure that these add value to Customer Service requirements.
It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required.
Applications must be submitted on form Z83, obtainable from any Public Service Department or on the internet at www.dpsa.gov.za/documents. All applications should be delivered to: Gauteng Department of e-Government, Imbumba House, 75 Fox Street, Marshalltown/ Private Bag x112, Marshalltown, 2107 or Applicants can apply online via the Disability Connect website or at www.professionaljobcentregpg.gov.za. Applications must be submitted on form Z83 (obtainable from any Public Service department) and must be completed in full and page 2 duly signed. Clear indication of the post and reference number that is being applied for must be indicated on your Z83. A recent, comprehensive CV, specifying all qualifications and experience, with respective dates and certified copies of qualifications and ID (not older than 6 months) must be attached. General information: Short-listed candidates must be available for interviews at a date and time determined by the Gauteng Department of e-Government. Successful candidates maybe be subjected to competency assessment and must obtain a positive security clearance. Applications received after the closing date as well as those who do not comply with the requirements will not be taken into consideration. If you have not received a response from this institution within three months of the closing date, please consider your application unsuccessful. The Gauteng Department of e-Government reserves the right to fill or not fill the below-mentioned posts.
Employer : Department of e-Government
Location : Johannesburg
Closing Date : 03-05-2021
|Do you have Matric/Grade 12 plus a recognized NQF 6 qualification in Commerce or related field?|
|Do you have 3-5 years’ experience in client care/satisfaction?|
Please Note :
Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.