DEPUTY DIRECTOR: SERVICE DELIVERY IMPROVEMENT – Department of Human Settlements, Johannesburg – Refs/008671

  • Reference Number : refs/008671
  • Directorate : Organisational Development and Service Delivery (Organisational Efficiency)
  • Number of Posts : 1
  • Package : R733 257.00 All Inclusive
  • Enquiries : Ms. Alinah Mogaswa- 0723138052

Requirements :

A Matric plus an appropriate accredited Bachelor’s degree in Human Resource Management/ Public Administration at NQF level 7 or equivalent recognized qualification. Relevant 3-5 Years’ experience in the post of Assistant Director in the field of Service Delivery Improvement (Batho Pele) / Monitoring and Evaluation/ Strategy and Planning. The candidate should have knowledge of Departmental policies, values and procedures. Knowledge of relevant legislation and Public Service Regulations and White Papers.

COMPETENCIES: People Management, Financial Management, Mentoring and Coaching skills, Planning and Organising, Project Management and Change Management Knowledge would be added as an advantage. PERSONAL ATTRIBUTES: Strategic thinking. Customer Management. Innovation. Problem solving. Decision making. Communication Skills. Presentation. Ability to work in a team environment. People Orientated

Duties :

Design, manage and implement change management initiatives. Host the Batho Pele Change Management Engagement Programme training session. Manage change management strategy and implementation plan. Provide the necessary organizational support and guidance in culture, behavior system and climate assessments. Manage customer relations and frontline improvement services. Develop queue management policy and systems. Manage and review the development of the service standards and charter. Monitor publication and distribution of service standards and charter. Develop complaints management policy and mechanisms. Manage, facilitate and coordinate the implementation of service delivery improvement programme and interventions. Monitor community and coalface engagements. Plan and implement public service week/month/day. Ensure the implementation of service delivery awards programmes including Premier’s Service Excellence Awards. Plan and liaise with GCRA to conduct Batho Pele training for newly appointed staff. Develop, manage and implement Service Delivery Improvement Plans (5 Year Cycle). Conduct literature review of the following documents: Strategy, SDM, Annual Performance Report. Review of the identified services through utilizing business process management methodologies to identify improvements. Conduct Stakeholder engagements on the development of the SDIP. Review, implementation and monitoring of Service Delivery Improvement Plan. Submit annual report on SDIP implementation. Management of the sub-business unit. Maintenance of discipline. Management of performance and development. Develop and manage the operational plan of the unit and report on progress as required. Develop, implement and maintain processes to ensure proper control of work.

Notes :

People with disabilities are encouraged to apply. It is our intention to promote representivity (race, gender and disability) in the Public Service through the filling of these posts.

It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority (SAQA). Applications should be submitted strictly online at and it should be accompanied by a Z83, comprehensive Curriculum Vitae (CV) as well as certified copies of qualifications, Identity and valid driver’s license (where driving/travelling is an inherent requirement of the job). Correspondence will only be limited to shortlisted candidates. If you have not been contacted within 3 months of the closing date of this advertisement, please accept that your application was unsuccessful. No faxed or emailed applications will be accepted. The Department reserves the right not to make appointment(s) to the advertised post(s). Following the interview and exercise, the selection panel will recommend candidates to attend a generic management competency assessment (in compliance with the DPSA Directive on the implementation of competency based assessments). The competency assessment will be testing generic management and development for SMS posts.

Employer : Department of Human Settlements

Location : Johannesburg

Closing Date : 21-05-2021

Criteria Questions
Do you have Matric plus Bachelor degree in Human Resources Management/Public Administration or equivalent recognized qualification?
Do you have relevant 3-5 Years experience in the post Assistant Director in the field of Service Deliver Improvement/Monitoring and Evaluation/Strategy and Planning?
Do you have knowledge of departmental policies , relevant legislation and Public Services Regulations and White Papers
Are you able to work in a team environment?

Please Note :

Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.

Please note: 

Due to the large number of applications we envisage receiving, applications will not be acknowledged. If you do not receive any response within 3 months, please accept that your application was not successful.


Download Z83 here