POST: DESKTOP TECHNICIAN
REF NO: OOP/INT/0020
DIRECTORATE : INFORMATION TECHNOLOGY MANAGEMENT
SALARY: R 257 508 PER ANNUM (PLUS BENEFITS)
CENTRE: JOHANNESBURG
It is the department’s intention to promote equity through the filling of all numeric targets as contained in the Employment Equity Plan. To facilitate this process successfully, an indication of race, gender and disability status is required. Females and white candidates are encouraged to apply.
REQUIREMENTS: Grade 12 and National Diploma/Degree in IT. Microsoft certificates, IT certificate and ITIL certificate are advantageous. 0- 1 year work experience in desktop support. Strong knowledge of Microsoft office suite application, mobile devices, local and network printing, 3G services and windows 10. Good communication, customer relationship, intermediate troubleshooting and problem-solving skills are essential.
DUTIES : Responsible for the Installation & configuration of software and hardware peripherals and ensure patch management. Install, configure, test, maintain, monitor and troubleshoot end user’s workstation and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software and other products in order to deliver required desktop service levels. Coaching IT interns. Receive and respond to incoming calls, pages and work orders regarding desktop problems. Log, resolve & close calls on ITSM. Ensure customer satisfaction. Participate in ICT Technical Committee meetings. Monitoring hardware and software on SCCM. Provide monthly reports on software and hardware usage. Report on the quality and adherence to IT policies and procedures. Meet Customer IT requirements and assist in IT awareness campaigns. NOTE: Applications must be submitted on the new Z83 Form available on www.dpsa.gov.za, accompanied by copies of qualification(s), identity document, proof of citizenship if not RSA citizen, a comprehensive CV, indicating three reference persons: Name and Contact Numbers, a relationship with reference. Reference checks will be done on nominated candidate(s). Failure to submit these documents will result in the application not being considered. Please do not send any original certificates, diplomas or testimonials. Applicants must note that further checks will be conducted once they are short-listed and that their appointment is subject to the outcome of these checks include security clearance, security vetting, qualification verification and criminal checking (It is the applicant’s responsibility to have foreign qualifications evaluated by the South African Qualifications Authority-SAQA). Note that correspondence will only be conducted with the short-listed candidates.
If you have not been contacted by the Gauteng Office of the Premier within three (3) months of the closing date of the advertisement, please accept that your application was unsuccessful. Gauteng Office of the Premier reserve the right to utilise practical exercise / test for non-SMS positions and during the recruitment process (candidates who are shortlisted will be informed accordingly) to determine the suitability of candidates for the post(s). Gauteng Office of the Premier reserves the right to cancel the filling / not fill a vacancy that was advertised during any stage of the recruitment process.
We thank all applicants for their interest. Applications may be directed to: The Director: Internal Human Resources Management, Ms Merles Motlhabane, Office of the Premier, 65 Ntemi Piliso Street, Turbine Hall, Johannesburg 2001
No late applications will be considered.
ENQUIRIES: Mr Banele Maguban Telephone no.: (011) 355 6145
