In a move welcomed by disability advocates, Tweed Shire Council in New South Wales, Australia, has announced a review of its Assistance Animals Policy—with the goal of improving access and clarity for people with disabilities who rely on guide dogs, hearing dogs, and other trained support animals.
The current policy has been criticised for being unclear and, in some cases, restrictive, leaving some residents unsure of their rights when it comes to bringing assistance animals into public spaces, council facilities, or events.
The review will explore how the policy aligns with the Disability Discrimination Act and best practices in disability inclusion, as well as consider feedback from the community—particularly individuals who depend on assistance animals for mobility, safety, or mental health support.
A council spokesperson said the updated policy aims to ensure equal access, dignity, and non-discrimination, while educating the public and council staff on their obligations under the law. Disability Connect supports this important review and encourages other local councils to follow suit—ensuring that assistance animals are recognised not just as companions, but as essential aids that empower independence and full participation in society.
