Cape Town has officially adopted its Universal Access Policy, a major step toward making the city’s transport system more inclusive for people with disabilities. Approved on 30 May 2025, the policy is designed to ensure all citizens—regardless of physical ability—can access public transport safely, affordably, and with dignity.
By IOL
The policy forms part of Cape Town’s commitment to becoming a fully inclusive and caring city. It outlines guidelines for the design and operation of transport services and public spaces, including infrastructure improvements, better signage, accessible ticketing systems, and staff training.
City officials said the policy was developed in consultation with disability rights groups and aims to eliminate the barriers that often prevent equitable access to mobility. Implementation will begin immediately across various departments and services, with a focus on long-term sustainability and universal design principles.
